iComputer’s IT Consulting Division

  We are committed to providing excellent service and are dedicated to a seamless experience for our clients.  Our mission is to exceed customer expectations for technical service by providing customized solutions that are cost effective and operationally efficient. We tailor work flow  processes to suit the unique needs of our clients.

iComputer’s IT Consulting Division specializes in installing and supporting small to medium sized business networks on both Windows and Mac platforms. Our network support services can be provided on an hourly basis (as needed) or as Block Time. Our Block Time rates are a set number of hours purchased in advance for iComputer technicians to come onsite and perform tasks you specify or need.  Our rates are as follows:

Hourly Onsite Service: $100/hour + $25 trip charge (within a 10 mile radius)

Hourly Remote Service: $80/hour

Block Time Onsite Service:

10 Hour block time -> $100/hour (no trip charge)

Block Time Remote Service: $60/hour

After Hours (Office Hours: 9AM-6PM MON-SAT)

Hourly After Hours Onsite Service: $150/hour + $25 trip charge (within a 10 mile radius)

Hourly After Hours Remote Service: $100/hour

** Pick up and delivery for any computer hardware repairs will be $25 unless the technician is already onsite for a service, in that case the pick up or delivery on that occasion will be free. **

Our Network Support Services include the following for your business: 

Day-to-Day maintenance and troubleshooting of your network

Equipment maintenance service including:

• Hardware service and support for laptops, desktops, printers, wireless devices, servers, storage systems, POS stations, and networking equipment

• Relocation of Equipment/Cabling
• Equipment Upgrades
• Requirements Analysis
• Warranty Support

Helpdesk support for your users either on site or remotely

Software support, troubleshooting and repair for Windows and Mac platforms including:

• Installation
• Configuration
• Upgrades
• Data Transfer/Conversion

IT and network design, support and management including:

• System and network management

• Integrated solutions – we research, coordinate, and implement all of our clients’ technologies

• IT security including:

1. Risk assessment
2. Preventative maintenance
3. Security
4. Antivirus configuration and/or management
5. Security patch installations
6. Firewall configuration

Business applications – we can help you choose the best business applications to streamline workflow and then we can monitor and manage these systems

Virtualization – we support you with cost effective virtualization solutions that decrease hardware costs

We respond to onsite services within 24 hours. Any additional costs for hardware or software are not included.

We at iComputer are committed to delivering our services in a prompt and responsible manner.  We look forward to working with you.